6 Skills and Characteristics you Need to Work in the Hospitality Industry

Hospitality Industry

The hospitality industry is a several billion dollar industry that is dependant on the availability of leisure time and disposable income. This industry offers a wide range of career options, from cooking, waiting, hosting, or running a resort. To be successful in the industry, you’ll need certain qualities, certifications and skills that employers are searching for and that customers expect. Below are six key skills and characteristics that sought after in the Hospitality industry along with some advice that can put you on the path to being successful in the Hospitality industry.


1. Commitment

In the hospitality industry, your main task is to be committed to ensuring customer satisfaction. This requires you being willing to do whatever it takes to keep customers happy and also create repeat business. An aspect of commitment from employees is they must be very thorough in their work and realise that any oversight could result in customer dissatisfaction, whereas going the extra mile for a customer may result in repeat business and positive perception of the company.

2. Interpersonal Skills

To be successful in hospitality, one must have top notch interpersonal skills, as the very nature of the business is to provide spectacular customer service and interact with customers on a regular basis. Taking that a step further theres a direct correlation between those that are successful in the hospitality business and those with excellent communication skills. This ability involves being able to communicate effectively both orally and in writing, allowing you to make positive connections with clients, guests, vendors, and even other employees.

3. Problem-solving

Thinking about problems that relate to your own role in the hospitality and service activities and being able to contribute to productive outcomes is a crucial skill. This involves developing creative, innovative and practical solutions which can be developed through showing independence and initiative in identifying and solving problems. Some circumstances were these may be used include avoiding deadline issues by planning your personal day-to-day operational activities or identifying and resolving routine customer or operational problems using the predetermined policies and procedures to guide effective solutions.


Successful members of the hospitality industry work well with others and can be a productive members of a team. They value the contributions of everyone and make significant contributions to an organisation’s overall success. Key abilities required include being able to work effectively as a team member through taking instructions form others and understanding your own role in servicing the needs of the hospitality customer. Supporting other team members to coordinate activities to achieve quality service delivery of the business’s product and respecting cultural diversity of team members and seeking their assistance to service the culturally diverse needs of customers.

5. Organised

To stay on top of the multitude of tasks you’ll face as a hospitality employee, you have to be organised and multitask without difficulty. The Hospitality is an industry where you need to be able to juggle multiple tasks, with all levels, and careers in hospitality requiring employees to handle multiple responsibilities simultaneously. On a typical day, a hotel manager might have to negotiate a contract with a vacuum rental company, handle a dissatisfied guest, fill out paperwork for an employee injured in a kitchen fire, and keep a smile on his or her face to greet new guests, all in the course of one afternoon. Employers want to know you can handle the fast paced, varied work load on offer whilst still maintaining a high level of satisfaction.

6. Flexibility

Hospitality employees often have unusual hours or longer hours than your average desk job and on the job, they must be ready to switch gears at a moment’s notice if unexpected situations arise. Being adaptable to multiple positions is an aspect of hospitality which is invaluable, being versatile makes you indispensable to employers and having a larger skill set will make you extremely resourceful allowing you to see a situation more clearly then someone less experienced.

Ways to Improve Your Hospitality Skills

Those interested in undertaking a career in hospitality or furthering their career should consider constantly upgrading their certifications. RAM Training offers hospitality training courses that are essential in the industry, with venues now governed by strict government regulation, it is essential for prospective employees to have the required qualifications to begin employment. Examples of qualifications are anyone seeking to work in a venue that serves alcohol, must have completed certification in the Responsible Service of Alcohol (RSA), as a legal requirement. If working in a venue that offers gambling further certification in the for of Responsible Service of Gambling (RSG), is compulsory. If you’re already working in hospitality, RAM Training offer a responsible management course which is perfect for those looking to expand their career path. A career in hospitality is both fun and rewarding, and by gaining further certification you will gain the skills to further your career.

Written by Shenoa Gittins

Shenoa is the Operations Manager and co-owner of RAM Training Services.
You can connect with Shenoa Gittins via Google+ and Facebook.


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