Certificate II In Security Operations / Crowd Control - Face to Face

Locations: Woolloongabba, Beenleigh, Southport, Cairns, Townsville, Mackay, Rockhampton and Gladstone.

About this Course

This is the course that you must complete to get your Qld security licence (unarmed). First Aid and the modules to get your crowd controller licence are also included in this course - free!

Are you looking for a change in career?  Or maybe you just want to supplement your current income, with some extra work?  Gain the knowledge and practical skills to work effective as a security officer in shopping centres, nightclubs, events, building sites, patrol and more.  Through a combination of theory and practical, including role plays and defence techniques, you will learn to perform the responsibilities of a security guard in a lawful, ethical and highly effective manner.

RAM Training Services run a 4-day Face to Face delivered course, fortnightly out of Southport on the Gold Coast, and monthly at Woolloongabba in Brisbane, and Beenleigh.  Cost is just $500.  Add the 1-day Handcuffs & Batons course to extend your course to 5 days, for a total cost of just $600.  (If you are interested in also completing the Cert III in Security Operations - please enquire about government funding available.)

We also run a Flexible Delivery course which involves 2-3 days of work from home and 2 Practical days in a classroom – this method is run fortnightly on the Gold Coast and monthly in Woolloongabba, Beenleigh, Cairns, Townsville, Mackay, Rockhampton and Gladstone. (If you already have a current Apply 1st Aid certificate, you may be able to use Recognition of Prior Learning which would mean you only need to attend 1 of the 2 classroom days.) Workbooks are available to download from this website upon booking in - students should allow 1 week prior to the 2 Practical days to have the book completed. You will need access to a printer for the workbooks, or they can be purchased from us for an additional $35 including postage. This course can also be run at your premises for group bookings, anywhere within Queensland.  Note: north Qld locations automatically include the workbooks in the cost ($465).

Why study with us?  Not only does RAM Training Services offer high quality training by experts in their field, but our students also get free access to our Student Portal which includes a Job Board, interview tips, resume and cover letter templates and more!

All course days are fairly flexible, so please let us know what you require.

Crowd Control Refresher Course

For security guards who already have their licence, and only need to complete 1 or 2 modules (usually CPPSEC3002A and/or CPPSEC3013A) for their licence renewal, these modules are completed on the last day of the full Certificate II in Security Operations course. Cost is $125 for 1 module, or $150 for both modules. Please see Upcoming Course Dates on this page.

The following units are covered in our course:

CPPSEC2001A Communicate effectively in the security industry
CPPSEC2002A Follow workplace safety procedures in the security industry
CPPSEC2003B Work effectively in the security industry
CPPSEC2004B Respond to security risk situation
CPPSEC2005A Work as part of a security team
CPPSEC2006B Provide security services to clients
CPPSEC2011B Control exits to and exits from premises
CPPSEC2012A Monitor and control individual and crowd behaviour
CPPSEC2014A Operate basic security equipment
CPPSEC2015A Patrol premises
HLTFA311A Apply first aid

CPPSEC3002A Manage conflict through negotiation
CPPSEC3003A Determine response to security risk situation
CPPSEC3007A Maintain security of environment
CPPSEC3013A Control persons using empty hand techniques

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Who Should Do This Course?

If you're looking for a change in career, a second job, or maybe some part time work that fits in around uni - security could be the perfect job for you!

On successful completion of the course, providing you are 18 years of age at the time of applying, you are eligible to apply for your Security Officer (unarmed) Licence for general security work such as shopping centres, and patrol, and Crowd Control for working in licensed venues such as nightclubs and bars, and/or events.

Key Points

To apply to obtain your security licence you need to contact the Office of Fair Trading and submit your application with the certificates from RAM Training Services. The Office of Fair Trading will charge you an additional amount for your license (approx $464.40 for a 1 year multi-function licence), and will conduct a criminal history check and fingerprinting prior to approval of your application. This process will take between 2 and 6 weeks.


The fee for the Flexibly Delivery method is $380 for Southport and Woolloongabba, or $465 for Central/Far North Qld (inclusive of the workbooks). The fee for the 4-day Face to Face is $500 for Southport and Woolloongabba. 4-day course is not available in North Qld. All courses include First Aid/CPR training.

Add the Handcuffs & Batons 1-day course to your Cert II Security course for just an extra $100! See the Handcuffs & Batons page of our website for course dates.

Payment can be made by credit card online (click on "Book Course Online" above) or over the phone, internet banking or cash.

Pre Requisites

Please note, to be eligible to enroll in the Certificate II Security Operations course, it is recommended that you have completed Year 10 or equivalent level of English reading and writing.


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Upcoming Dates

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To book phone: 1300 328 500